Refund policy
Return & Refund Policy
At VedAura, customer satisfaction is important to us. We aim to provide a smooth shopping experience while ensuring a fair and transparent return process. Please read this policy carefully before placing your order.
Return Eligibility
If you wish to request a return, you may do so within 7 days of receiving your order.
To qualify for a return, the product must:
- Be unused and in its original condition.
- Be returned with its original packaging.
- Include all accessories or items received with the order.
- Be accompanied by proof of purchase or your order number.
Products returned without prior approval may not be accepted.
To initiate a return request, please contact our support team at stitchtshirt@gmail.com
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or you receive the wrong product, please notify us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Clear photographs of the product
- Photos of the shipping package (if applicable)
Once verified, we will arrange a replacement or another suitable resolution at no additional cost.
Return Process
After your request is approved, our support team will provide return instructions.
Please ensure the product is packed securely before shipping it back. Returns sent without prior authorization may be refused.
Refund Process
After we receive and inspect the returned product, we will notify you of the status of your refund.
If approved, the refund will be processed to the original payment method used during checkout.
Refunds are generally completed within 7–10 business days, although the exact timeline may vary depending on your bank or payment provider.
Order Cancellation
Orders can be cancelled before they are dispatched from our warehouse.
If your order has already been packed or shipped, cancellation may no longer be possible. In such cases, you may request a return after delivery if your order meets the eligibility criteria outlined in this policy.
For cancellation requests, please contact us as soon as possible.
Exchange Policy
We currently offer exchanges only for products that are:
- Damaged during delivery
- Defective upon arrival
- Incorrectly shipped
Exchange requests are subject to verification by our customer support team.
Non-Returnable Items
For hygiene and safety reasons, we are unable to accept returns for products that:
- Have been used or altered.
- Are returned without original packaging.
- Show signs of misuse or improper handling.
- Are returned after the eligible return period.
Sale & Promotional Orders
Products purchased during special promotions, clearance sales, or limited-time offers may not be eligible for return or refund unless the item is damaged, defective, or incorrect upon delivery, or where required under applicable consumer laws.
Late or Missing Refunds
If you have not received your refund after the expected processing period, we recommend:
- Checking your bank account.
- Contacting your payment provider or bank.
- Allowing additional processing time if advised by your financial institution.
If you still require assistance, please contact our support team.
Need Assistance?
If you have any questions regarding returns, refunds, replacements, or your order, our customer support team is here to help.
VedAura
Email: stitchtshirt@gmail.com
We aim to respond to all customer inquiries within 1 business day.
Advertising, customer support, and website operations for VedAura are managed by RH ENTERPRISE.
Thank you for choosing VedAura. We appreciate your trust and look forward to serving you.